Many businesses both large and small use toll free or 800 phone service to deliver a better customer experience. Although these toll free services are used more on the sales side for ordering, some businesses, in the interest of better customer support also provide toll free contact for support and warranty issues also. Just as there are many different types of business models today, some will benefit much more from an 800 number than others.

The decision to commit to an 800 telephone number is based on need and future growth of your business. If your business is local with all local customers and growing outside that immediate market area is of no interest, then an 800 number probably isn't needed. If however your business is growing national or internationally, has a web site for sales or does custom work, the benefits of providing a toll free contact for your customers is great.